@book{190141,
	author = {Rico, Ruben Roberto.},
	title = {Calidad estratégica total},
	publisher = {Macchi},
	year = {2001.},
	address = {Buenos Aires},
	edition = {9a. ed. actualizada.},
	note = {9a. ed. actualizada con las normas ISO 9000 y 14000 y QS-9000.}
}