@book{190088,
	author = {Digital Reference Research Symposium and Lankes, R. David.},
	title = {The digital reference research agenda},
	publisher = {Association of College and Research Libraries},
	year = {2003.},
	series = {ACRL publications in librarianship},
	address = {Chicago},
	url = {http://www.loc.gov/catdir/toc/ecip044/2003011041.html}
}