00957nam a2200253Ia 4500 262735 20160527192806.0 050331t2003 nyua 001 0 eng d 007139656X Mayaguez mb HF5415.3 .D378 2003 21 658.8 D278v 2003 DeBonis, Nicholas J. Local 84878 Value-based marketing for bottom-line success 5 steps to creating customer Nicholas De Bonis, Eric Balinski & Phil Allen. New York McGraw-Hill c2003. xix, 244 p. ill. 25 cm. "American marketing association." Includes bibliographical references (p. 231-233) and index. Consumer satisfaction Local 79985 Marketing Management. Local 131165 Customer services Management. Local 83493 Balinski, Eric W. Local 57200 Allen, Phil 1953- Local 51061 189285 189285 0 0 lc 0 HF_5415_300000000000000__D378_2003 0 mbl 187093 12 12 20 2016-05-27 The McGraw-Hill 39.95 371822 0 HF5415.3 .D378 2003 50000002141637 2016-05-27 00:00:00 r:262735 6