TY  - BOOK
AU  - Jurewicz,Lynn
AU  - Cutler,Todd
TI  - High tech, high touch: library customer service through technology
SN  - 0838908608 (pbk.)
AV  - Z674.75.I58 J87 2003
U1  - 025.5/24 21
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Libraries and the Internet
KW  - Local
KW  - Library Web sites
KW  - Customer services
KW  - Technological innovations
KW  - Public services (Libraries)
N1  - Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- Online meeting room reservations -- Portals, gateways & directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Standalone services : bookmarklets, proxy servers, and electronic reference -- Marketing Web-based library services
ER  -