@book{188544,
	author = {Hales-Mabry, Celia.},
	title = {Doing the work of reference},
	publisher = {Haworth Information Press},
	year = {c2001.},
	address = {Binghamton, NY},
	note = {Co-published simultaneously as The reference librarian, nos. 72 and 73, 2001.}
}