@book{188361,
	author = {Barros V., Oscar.},
	title = {Tecnologías de la información y su uso en gestión},
	publisher = {McGraw-Hill Interamericana},
	year = {1998.},
	address = {Chile},
	edition = {1a ed.},
	note = {Includes bibliographical references (p. 285-291).}
}