TY  - BOOK
AU  - Coffman,Steve
TI  - Going live: starting & running a virtual reference service
SN  - 0838908500 (alk. paper)
AV  - Z711.45 .C64 2003
U1  - 025.524 21
PY  - 2003///
CY  - Chicago
PB  - American Library Association
KW  - Electronic reference services Libraries
KW  - Local
KW  - Internet in library reference services
N1  - Includes bibliographical references (p. 157-176) and index; Reference : the first one hundred years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
ER  -