01122nam a2200253Ia 4500 261206 OCoLC 20160527192447.0 030212s2003 ilua b 001 0 eng 2003003616 0838908500 (alk. paper) DLC DLC YDX PUXA ev Z711.45 .C64 2003 025.524 C6756g 21 Coffman, Steve. Local 74773 Going live starting & running a virtual reference service Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. Chicago American Library Association 2003. viii, 182 p. ill. 23 cm. Includes bibliographical references (p. 157-176) and index. Reference : the first one hundred years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? Electronic reference services Libraries Local 91216 Internet in library reference services Local 115748 188003 188003 0 0 ddc 0 025_524000000000000_C6756G 0 evl 177095 10 10 1 2016-05-27 ALA 44.80 367418 0 025.524 C6756g 80000002160896 2017-05-18 00:00:00 r:261206 6