Coffman, Steve. <br/><br/>
Going live  starting & running a virtual reference service 
Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. 
 - Chicago  American Library Association  2003. 
 - viii, 182 p.  ill.  23 cm. 
<br/><br/>Includes bibliographical references (p. 157-176) and index. 
<br/><br/>Reference : the first one hundred years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here? 
<br/><br/><label>ISBN: </label>0838908500 (alk. paper) 
<br/><br/><label>LCCN: </label>2003003616 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services Libraries<br/>Internet in library reference services
<br/><br/><label>LC Class. No.: </label>Z711.45  / .C64 2003 
<br/><br/><label>Dewey Class. No.: </label>025.524  / C6756g