01641nam a2200313Ia 4500001000700000003000600007005001700013008004100030010001500071020001500086040002300101049001300124050002500137082002200162100003100184245007300215260002900288300003000317504005400347505049000401650003600891650004400927650003800971650004201009650004401051700004301095999001901138952017001157260396OCoLC20180707021737.0960725s1997    nyua     b    000 0 eng    a 96034196   a0814479359  aDLCcDLCdC#PdSQU  aPUXAbab00aHF5415.5b.Z459 199700a658.314bZ53c2201 aZemke, Ron.2Local919194010aCoaching knock your socks off servicecRon Zemke & Kristin Anderson.  aNew YorkbAMACOMcc1997.  axxi, 148 p.bill.c23 cm.  aIncludes bibliographical references (p. 144-146).2 aThinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources. 0aCustomer services2Local983493 0aEmployeesxCounseling of.2Local991731 0aEmployee motivation2Local991718 0aMentoring in business.2Local9135306 0aSupervision of employees2Local91759901 aAnderson, Kristind1962-2Local952738  c187331d187331  00102ddc406658_314000000000000_Z53C708abl9172163a1b1c17d2016-05-27eBakerg17.06i366237l0o658.314 Z53cp60000001987442r2016-05-27 00:00:00xr:260396y6