TY  - BOOK
AU  - Zemke,Ron
AU  - Anderson,Kristin
TI  - Coaching knock your socks off service
SN  - 0814479359
AV  - HF5415.5 .Z459 1997
U1  - 658.314 20
PY  - 1997///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Local
KW  - Employees
KW  - Counseling of
KW  - Employee motivation
KW  - Mentoring in business
KW  - Supervision of employees
N1  - Includes bibliographical references (p. 144-146); Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources
ER  -