Zemke, Ron. creator Anderson, Kristin 1962- text bibliography nyu New York AMACOM c1997 1997 monographic eng

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xxi, 148 p. ill. 23 cm. Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources. Ron Zemke & Kristin Anderson. Includes bibliographical references (p. 144-146). Customer services Employees Counseling of Employee motivation Mentoring in business Supervision of employees HF5415.5 .Z459 1997 658.314 Z53c 0814479359 96034196 DLC 960725 20180707021737.0 260396