01459nam a2200301Ia 4500 260396 OCoLC 20180707021737.0 960725s1997 nyua b 000 0 eng 96034196 0814479359 DLC DLC C#P SQU PUXA ab HF5415.5 .Z459 1997 658.314 Z53c 20 Zemke, Ron. Local 191940 Coaching knock your socks off service Ron Zemke & Kristin Anderson. New York AMACOM c1997. xxi, 148 p. ill. 23 cm. Includes bibliographical references (p. 144-146). Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources. Customer services Local 83493 Employees Counseling of. Local 91731 Employee motivation Local 91718 Mentoring in business. Local 135306 Supervision of employees Local 175990 Anderson, Kristin 1962- Local 52738 187331 187331 0 0 ddc 0 658_314000000000000_Z53C 0 abl 172163 1 1 17 2016-05-27 Baker 17.06 366237 0 658.314 Z53c 60000001987442 2016-05-27 00:00:00 r:260396 6