01351nam a2200277Ia 4500001000700000003000600007005001700013008004100030010001500071020001500086040002300101050002500124082002200149100002300171245007300194260002900267300003000296504005400326505049000380650002900870650003700899650003100936650003400967650003601001700003601037260396OCoLC20180707021737.0960725s1997    nyua     b    000 0 eng    a 96034196   a0814479359  aDLCcDLCdC#PdSQU00aHF5415.5b.Z459 199700a658.314bZ53c2201 aZemke, Ron.2Local10aCoaching knock your socks off servicecRon Zemke & Kristin Anderson.  aNew YorkbAMACOMcc1997.  axxi, 148 p.bill.c23 cm.  aIncludes bibliographical references (p. 144-146).2 aThinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources. 0aCustomer services2Local 0aEmployeesxCounseling of.2Local 0aEmployee motivation2Local 0aMentoring in business.2Local 0aSupervision of employees2Local1 aAnderson, Kristind1962-2Local