Zemke, Ron. <br/><br/>
Coaching knock your socks off service 
Ron Zemke & Kristin Anderson. 
 - New York  AMACOM  c1997. 
 - xxi, 148 p.  ill.  23 cm. 
<br/><br/>Includes bibliographical references (p. 144-146). 
<br/><br/>Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources. 
<br/><br/><label>ISBN: </label>0814479359 
<br/><br/><label>LCCN: </label>96034196  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Employees--Counseling of.<br/>Employee motivation<br/>Mentoring in business.<br/>Supervision of employees
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .Z459 1997 
<br/><br/><label>Dewey Class. No.: </label>658.314  / Z53c