TY  - BOOK
AU  - Rico,Ruben Roberto
TI  - Total customer satisfaction: satisfacción y deleite total de los clientes
SN  - 950537559X
PY  - 1997///
CY  - Buenos Aires
PB  - Ediciones Macchi
KW  - Customer services
KW  - Local
N1  - Includes bibliography : [291]-293
ER  -