Rico, Ruben Roberto. <br/><br/>
Total customer satisfaction  satisfacción y deleite total de los clientes 
Rubén Roberto. 
 - 7a. ed 
 - Buenos Aires  Ediciones Macchi  1997. 
 - xxiii, 293p.  ill.  23cm 
<br/><br/>Includes bibliography : [291]-293. 
<br/><br/><label>ISBN: </label>950537559X  21.75 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services