@book{186185,
	author = {Andrews, Patricia Hayes. and Baird, John E.},
	title = {Communication for business and the professions},
	publisher = {McGraw-Hill},
	year = {c2000.},
	address = {Boston},
	edition = {7th ed.},
	url = {http://www.loc.gov/catdir/description/mh023/99031252.html}
}