Managing difficult, frustrating, and hostile conversations
strategies for savvy administrators
Kosmoski, Georgia J.
creator
Pollack, Dennis R.
text
bibliography
cau
Thousand Oaks, Calif
Corwin Press
c2000
2000
monographic
eng
xii, 108 p. 23 cm.
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases.
Georgia J. Kosmoski, Dennis R. Pollack.
Includes bibliographical references (p. 104-108).
n-us---
Conflict management
United States
Behavior modification
United States
Mediation
United States
Aggressiveness
United States
School administrators
United States
LB3011.5 .K67 2000
371.5 K864m
0803968086 (alk. paper)
0803968094 (pbk. : alk. paper)
99006665
COO
000306
20191120145736.0
257759