01557nam a2200337Ia 4500 257759 OCoLC 20191120145736.0 000306s2000 cau b 000 0 eng c 99006665 0803968086 (alk. paper) 0803968094 (pbk. : alk. paper) COO COO pcc n-us--- PUXA ev LB3011.5 .K67 2000 371.5 K864m 21 Kosmoski, Georgia J. Local 121333 Managing difficult, frustrating, and hostile conversations strategies for savvy administrators Georgia J. Kosmoski, Dennis R. Pollack. Thousand Oaks, Calif. Corwin Press c2000. xii, 108 p. 23 cm. Includes bibliographical references (p. 104-108). Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases. Conflict management United States. Local 79505 Behavior modification United States. Local 59310 Mediation United States. Local 134367 Aggressiveness United States. Local 49744 School administrators United States. Local 166395 Pollack, Dennis R. Local 152295 185302 185302 0 0 ddc 0 371_500000000000000_K864M 0 evl 149744 10 10 1 2016-05-27 Corwin Press 19.95 360125 0 371.5 K864m 80000002158023 2016-05-27 00:00:00 r:257759 6