TY  - BOOK
AU  - Kouzes,James M.
AU  - Posner,Barry Zane
TI  - Encouraging the heart: a leader's guide to rewarding and recognizing others
T2  - The Jossey-Bass business & management series
SN  - 0787941840 (alk. paper)
AV  - HD57.7 .K679 1999
U1  - 658.4/092 21
PY  - 1999///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Leadership
KW  - Employee motivation
KW  - Local
KW  - Performance awards
KW  - Incentives in industry
KW  - Executive ability
KW  - Interpersonal relations
N1  - Includes bibliographical references (p. 177-186) and index; The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential: Set clear standards -- The second essential: Expect the best -- The third essential: Pay attention -- The fourth essential: Personalize recognition -- The fifth essential: Tell the story -- The sixth essential: Celebrate together -- The seventh essential: Set the example -- Finding your voice -- 150 ways to encourage the heart
UR  - http://lcweb.loc.gov/catdir/toc/98-43138.html
ER  -