Kouzes, James M. <br/><br/>
Encouraging the heart  a leader's guide to rewarding and recognizing others 
James M. Kouzes, Barry Z. Posner. 
 - 1st ed. 
 - San Francisco  Jossey-Bass  c1999. 
 - xx, 201 p.  ill.  22 cm. 
 - The Jossey-Bass business & management series .
 - Jossey-Bass business & management series .
<br/><br/>Includes bibliographical references (p. 177-186) and index. 
<br/><br/>The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential: Set clear standards -- The second essential: Expect the best -- The third essential: Pay attention -- The fourth essential: Personalize recognition -- The fifth essential: Tell the story -- The sixth essential: Celebrate together -- The seventh essential: Set the example -- Finding your voice -- 150 ways to encourage the heart. 
<br/><br/><label>ISBN: </label>0787941840 (alk. paper) 
<br/><br/><label>LCCN: </label>98043138  
<br/><br/><label>Nat. Bib. No.: </label>GB99-20211 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Employee motivation<br/>Performance awards.<br/>Incentives in industry<br/>Executive ability<br/>Interpersonal relations
<br/><br/><label>LC Class. No.: </label>HD57.7  / .K679 1999 
<br/><br/><label>Dewey Class. No.: </label>658.4/092