@book{184214,
	author = {Kouzes, James M. and Posner, Barry Zane,},
	title = {Encouraging the heart},
	publisher = {Jossey-Bass},
	year = {c1999.},
	series = {The Jossey-Bass business & management series},
	address = {San Francisco},
	edition = {1st ed.},
	url = {http://lcweb.loc.gov/catdir/toc/98-43138.html}
}