TY - BOOK AU - Cassell,Kay Ann TI - Developing reference collections and services in an electronic age: a how-to-do-it manual for librarians T2 - How-to-do-it manuals for librarians SN - 155570364X (alk. paper) AV - Z711.45 .C37 1999 U1 - 025.5/24 21 PY - 1999/// CY - New York PB - Neal-Schuman Publishers KW - Electronic reference services Libraries KW - United States KW - Local KW - Libraries KW - Special collections KW - Electronic reference sources N1 - Includes bibliographical references (p. 125-131) and index; Introduction -- The changing face of reference collections -- Changing reference service patterns and models -- User and staff education needs -- Planning for the future -- Bibliography -- Reference resources cited -- Index -- About the author ER -