TY  - BOOK
AU  - Thomsen,Elizabeth
TI  - Rethinking reference: the reference librarian's practical guide for surviving constant change
SN  - 155570364X
AV  - Z711 .T489 1999
U1  - 025.5221 21
PY  - 1999///
CY  - New York
PB  - Neal-Schuman
KW  - Reference services (Libraries)
KW  - United States
KW  - Local
N1  - Includes bibliographical references (p. 283-285) and index; Reference: the nature of the business -- In the beginning: 1875-1900 -- A century later: 1975-2000 -- The changing role of the reference librarian -- Characteristics of reference librarians -- Communication skills -- Resources -- Time and space -- Staffing -- Questions, in and out -- Types of questions -- Reference librarians as trainers and pathfinders -- Statistics can help ensure quality -- World Wide Web: challenges and opportunities -- Public workstations -- Appendixes
ER  -