the reference librarian's practical guide for surviving constant change Thomsen, Elizabeth. creator text bibliography nyu New York Neal-Schuman c1999 1999 monographic eng

print

xviii, 291 p. ill. 23 cm. Reference: the nature of the business -- In the beginning: 1875-1900 -- A century later: 1975-2000 -- The changing role of the reference librarian -- Characteristics of reference librarians -- Communication skills -- Resources -- Time and space -- Staffing -- Questions, in and out -- Types of questions -- Reference librarians as trainers and pathfinders -- Statistics can help ensure quality -- World Wide Web: challenges and opportunities -- Public workstations -- Appendixes. Elizabeth Thomsen. Includes bibliographical references (p. 283-285) and index. n-us--- Reference services (Libraries) United States Z711 .T489 1999 025.5221 T481r 155570364X 99043740 DLC 990811 20181009022714.0 251077