Thomsen, Elizabeth. <br/><br/>
Rethinking reference  the reference librarian's practical guide for surviving constant change 
Elizabeth Thomsen. 
 - New York  Neal-Schuman  c1999. 
 - xviii, 291 p.  ill.  23 cm. 
<br/><br/>Includes bibliographical references (p. 283-285) and index. 
<br/><br/>Reference: the nature of the business -- In the beginning: 1875-1900 -- A century later: 1975-2000 -- The changing role of the reference librarian -- Characteristics of reference librarians -- Communication skills -- Resources -- Time and space -- Staffing -- Questions, in and out -- Types of questions -- Reference librarians as trainers and pathfinders -- Statistics can help ensure quality -- World Wide Web: challenges and opportunities -- Public workstations -- Appendixes. 
<br/><br/><label>ISBN: </label>155570364X 
<br/><br/><label>LCCN: </label>99043740  
<br/><br/><label>Nat. Bib. No.: </label>GBA0-45725 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .T489 1999 
<br/><br/><label>Dewey Class. No.: </label>025.5221  / T481r