TY  - BOOK
AU  - Lankes,R.David
AU  - Kasowitz,Abby S.
AU  - Collins,John William
TI  - Digital reference service in the new millennium: planning, management, and evaluation
T2  - The new library series
SN  - 1555703844 (alk. paper)
AV  - Z711.45 .D54 2000
U1  - 025.524 21
PY  - 2000///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Electronic reference services Libraries
KW  - United States
KW  - Planning
KW  - Local
KW  - Library Automation
KW  - Library Services
KW  - trends
KW  - standards
KW  - organization & administration
KW  - Evaluation
KW  - Management
N1  - Includes bibliographical references and index
ER  -