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  <titleInfo>
    <title>Digital reference service in the new millennium</title>
    <subTitle>planning, management, and evaluation</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Lankes, R. David.</namePart>
  </name>
  <name type="personal">
    <namePart>Kasowitz, Abby S.</namePart>
  </name>
  <name type="personal">
    <namePart>Collins, John William</namePart>
    <namePart type="date">1948-</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nyu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>Neal-Schuman Publishers</publisher>
    <dateIssued>c2000</dateIssued>
    <dateIssued encoding="marc">2000</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xx, 246 p. ill. 23 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">edited by R. David Lankes, John W. Collins III, Abby S. Kasowitz.</note>
  <note>Includes bibliographical references and index.</note>
  <subject>
    <geographicCode authority="marcgac">n-us---</geographicCode>
  </subject>
  <subject authority="lcsh">
    <topic>Electronic reference services Libraries</topic>
    <geographic>United States</geographic>
    <topic>Planning</topic>
  </subject>
  <subject authority="mesh">
    <topic>Library Automation</topic>
    <geographic>United States</geographic>
  </subject>
  <subject authority="mesh">
    <topic>Library Services</topic>
    <topic>trends</topic>
    <geographic>United States</geographic>
  </subject>
  <subject authority="mesh">
    <topic>Library Services</topic>
    <topic>standards</topic>
    <geographic>United States</geographic>
  </subject>
  <subject authority="mesh">
    <topic>Library Services</topic>
    <topic>organization &amp; administration</topic>
    <geographic>United States</geographic>
  </subject>
  <subject authority="lcsh">
    <topic>Electronic reference services Libraries</topic>
    <geographic>United States</geographic>
    <topic>Evaluation</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Electronic reference services Libraries</topic>
    <geographic>United States</geographic>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">Z711.45 .D54 2000</classification>
  <classification authority="ddc" edition="21">025.524 D574</classification>
  <identifier type="isbn">1555703844 (alk. paper)</identifier>
  <identifier type="lccn">00056235</identifier>
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    <recordCreationDate encoding="marc">000615</recordCreationDate>
    <recordChangeDate encoding="iso8601">20160527185927.0</recordChangeDate>
    <recordIdentifier source="OCoLC">251066</recordIdentifier>
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