00722nam a2200229Ia 4500 250740 OCoLC 20210506062855.0 010425s1999 mx 000 0 spa d 9701024001 14.95 PBR PBR PUXA ev HD 9980.5 .G532 1999 Ginebra, Joan. Local 102771 Dirección por servicio la "otra" calidad : la "única" reingeniería Joan Ginebra, Rafael Arana de la Garza. 2da ed. México McGraw-Hill 1999. xxi, 258 p. Total quality management 180799 Customer services Local 83493 Arana de la Garza, Rafael. Local 53851 180228 180228 0 0 lc 0 HD_9980_500000000000000__G532_1999 0 mbl 98255 12 12 20 2016-05-27 Libreria del Norte 14.95 500735 0 HD9980.5 .G532 1999 50000002101359 2016-05-27 00:00:00 r:250740 6 0 0 ddc 0 658_812000000000000_G492D 0 abl 98260 1 1 17 2016-05-27 Lib. Norte 14.95 464352 0 658.812 G492d 60000010108626 2016-05-27 00:00:00 r:250740 6 0 0 ddc 0 658_812000000000000_G492D2 0 evci 98265 10 10 1 2016-05-27 LibrerŁa Norte 14.95 375428 0 658.812 G492d2 80000002176546 2016-05-27 00:00:00 r:250740 6