TY  - BOOK
AU  - Hill,Nigel
TI  - Handbook of Customer Satisfaction and Loyalty Measurement
SN  - 0566081946
AV  - HF5415.335 .H55 2000
U1  - 658.812 
PY  - 2000///
CY  - Burlington, VT
PB  - Ashgate Publisher
KW  - Consumer satisfaction
KW  - Evaluation
KW  - Local
KW  - Marketing research
KW  - Customer relations
N1  - Includes index
ER  -