Hill, Nigel <br/><br/>
Handbook of Customer Satisfaction and Loyalty Measurement 
Nigel Hill. 
 - 2th ed. 
 - Burlington, VT  Ashgate Publisher  2000. 
 - xiv, 290 p.  ill.  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0566081946 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation.<br/>Marketing research<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .H55 2000 
<br/><br/><label>Dewey Class. No.: </label>658.812  / H647h2 2000