@book{179624,
	author = {Axelrod, Alan and Holtje, Jim.},
	title = {201 maneras de decir no con firmeza y sin enojo},
	publisher = {McGraw-Hill},
	year = {1999.},
	address = {México, D.F.},
	note = {Translation of: 201 way to say no gracefully and effectively.}
}