TY  - BOOK
AU  - Barnes,James G.
TI  - Secrets of customer relationship management: it's all about how you make them feel
SN  - 0071362533
AV  - HF 5415.5 .B3683 2001
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
KW  - Local
N1  - Includes bibliographical references and index
ER  -