Barnes, James G. <br/><br/>
Secrets of customer relationship management  it's all about how you make them feel 
James G. Barnes. 
 - New York  McGraw-Hill  c2001. 
 - xviii, 316 p.  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0071362533 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .B3683 2001