TY - BOOK AU - Christensen,Clayton M. TI - The innovator's dilemma: when new technologies cause great firms to fail T2 - The management of innovation and change series SN - 0875845851 (alk. paper) : AV - HD53 .C49 1997 PY - 1997/// CY - Boston, Mass. PB - Harvard Business School Press KW - Creative ability in business KW - Local KW - Success in business KW - Customer services KW - Industrial management ER -