TY  - BOOK
AU  - Cloke,Ken
AU  - Goldsmith,Joan
TI  - Resolving conflicts at work: a complete guide for everyone on the job
SN  - 0787950599
U1  - 650.13 21
PY  - 2000///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Conflict management
KW  - Local
KW  - Psychology, Industrial
KW  - Personnel management
KW  - Psychological aspects
KW  - Interpersonal relations
N1  - Includes index
ER  -