Cloke, Ken Resolving conflicts at work a complete guide for everyone on the job Kenneth Cloke, Joan Goldsmith. - San Francisco Jossey-Bass Publishers 2000. - xiv, 251 p. ill. 23 cm. Includes index. ISBN: 0787950599 25.00 LCCN: 99050522 Subjects--Topical Terms: Conflict managementPsychology, IndustrialPersonnel management--Psychological aspects.Interpersonal relations Dewey Class. No.: 650.13 / C643r