TY - BOOK AU - Grobman,Gary M. TI - Improving quality and performance in your non-profit organization SN - 0965365344 U1 - 658/.048 21 PY - 1999/// CY - Harrisburg, PA PB - White Hat Communications KW - Nonprofit organizations KW - Management KW - Local N1 - "An introduction to change management strategies for the 21st century"- - Cover; "Internet resources": p. 135-143; Includes bibliographical references ( p. 145-149 ) and index ER -