Improving quality and performance in your non-profit organization
Gary M. Grobman ; [with a foreword by Philip B. Crosby].
- Harrisburg, PA White Hat Communications c1999.
- 155 p. 23 cm.
"An introduction to change management strategies for the 21st century"- - Cover.
"Internet resources": p. 135-143. Includes bibliographical references ( p. 145-149 ) and index.