TY - BOOK AU - Dillman,Don A. TI - Mail and electronic surveys: the tailored design method SN - 0471323543 AV - HM538 .D55 2000 U1 - 300.723 21 PY - 2000/// CY - New York PB - John Wiley & Sons KW - Social Surveys KW - Local KW - Questionnaires N1 - Includes bibliographical references (p.435-446) and index ER -