The knowing-doing gap how smart companies turn knowledge into action How smart companies turn knowledge into action. Jeffrey Pfeffer, Robert i. Sutton. - Boston Harvard Business School Press 1999. - xv, 314 p. ill. 23 cm. Includes bibliographical references and index. ISBN: 1578511240 LCCN: 9928307 Subjects--Topical Terms: Knowledge ManagementOrganizational effectiveness Dewey Class. No.: 658.4038 / P524k