@book{177104,
	author = {Acland, Andrew Floyer.},
	title = {Cómo utilizar la mediación para resolver conflictos en las organizaciones},
	publisher = {Ediciones Paidós Ibérica},
	year = {1992.},
	series = {Paidos empresa},
	address = {Barcelona},
	note = {Translation of: A sudden outbreak of common sense : managing conflict through mediation.}
}