00982nam a2200241Ia 4500001000700000003000500007005001700012008004100029020001500070035002000085040001300105049000900118100003700127245013300164260005500297300001900352504004900371650003600420650005700456700004400513999001900557952016400576233077BIBL20160527183443.0970820s1996    mx       b    000 0 spa d  a970101166X  a(OCoLC)37505661  aLPUcLPU  aPUXA1 aRodriguez, Mauro.2Local916124910aCreatividad en el serviciobuna estrategia competitiva para LatinoaméricacMauro Rodríguea Estrada, Ricardo Escobar Borrero.  aMéxico, D.F.bMcGraw-Hill/Interamericanacc1996.  a128 p.c21 cm.  aIncludes bibliographical references (p. 118) 0aCustomer services2Local983493 0aIndustrial managementzLatin America.2Local91144302 aEscobar Borrero, Ricardo.2Local992832  c173293d173293  0010406658_812000000000000_R696C708evl926432a10b10c1d2016-05-27i305536l0o658.812 R696cp80000001990673r2016-05-27 00:00:00xr:233077 x z:NCC:Dy6