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  <titleInfo>
    <title>Servicio al cliente interno</title>
    <subTitle>cómo solucionar la crisis de liderazgo en la gerencia intermedia</subTitle>
  </titleInfo>
  <titleInfo type="uniform">
    <title>Service within : solving the middle management leadership crisis. Spanish</title>
  </titleInfo>
  <name type="personal">
    <namePart>Albrecht, Karl</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">sp</placeTerm>
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    <place>
      <placeTerm type="text">Barcelona</placeTerm>
    </place>
    <publisher>Paidós</publisher>
    <dateIssued>1992 (1995 printing)</dateIssued>
    <dateIssued encoding="marc">1992</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>259 p. 22 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Karl Albrecht ; traducción, Irene Cudich de Silberleib.</note>
  <note>Includes index.</note>
  <subject authority="lcsh">
    <topic>Customers</topic>
    <topic>Services</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Consumers</topic>
  </subject>
  <classification authority="lcc">HD38.2 .A56 1990</classification>
  <classification authority="ddc">658.4/3 A341s E</classification>
  <identifier type="isbn">8475097499</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">970127</recordCreationDate>
    <recordChangeDate encoding="iso8601">20160527183432.0</recordChangeDate>
    <recordIdentifier source="BIBL">232968</recordIdentifier>
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