TY  - BOOK
AU  - Donnelly,James H.
TI  - Cómo conquistar al cliente: 25 ideas para lograrlo
SN  - 847509788X
PY  - 1999///
CY  - Barcelona
PB  - Paidós
KW  - Customer service
KW  - Management
KW  - Local
KW  - Leadership
KW  - Supervision of employees
KW  - Consumer satisfaction
N1  - Translation of: Close to the customer : 25 management tips from the other side of the counter
ER  -