00786nam a2200241Ia 4500001000700000003000500007005001700012008004100029020001500070035002000085040001300105041001300118100003000131240003600161245007700197260003100274300001500305500009900320650004100419650001500460650003600475650003300511232966BIBL20210506062957.0940125s1999    sp            000 0 spa d  a847509788X  a(OCoLC)29678888  aPBRcPBR1 aspaheng1 aDonnelly, James H.2Local10aClose to the customer.lSpanish10aCómo conquistar al clienteb25 ideas para lograrlocJames H. Donnelly.  aBarcelonabPaidósc1999.  ap.c22 cm.  aTranslation of: Close to the customer : 25 management tips from the other side of the counter. 0aCustomer servicexManagement.2Local 0aLeadership 0aSupervision of employees2Local 0aConsumer satisfaction2Local