Donnelly, James H. <br/><br/>
Cómo conquistar al cliente  25 ideas para lograrlo 
James H. Donnelly. 
 - Barcelona  Paidós  1999. 
 - p.  22 cm. 
<br/><br/> Translation of: Close to the customer : 25 management tips from the other side of the counter. 
<br/><br/><label>ISBN: </label>847509788X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--Management.<br/>Leadership<br/>Supervision of employees<br/>Consumer satisfaction