@book{172701,
	author = {Elkouri, Frank. and Elkouri, Edna Asper. and American Bar Association.},
	title = {How arbitration works},
	publisher = {BNA Books},
	year = {c1997.},
	address = {Washington, DC},
	edition = {5th ed.},
	note = {"Committee on ADR in Labor & Employment Law, American Bar Association, Section of Labor and Employment Law."}
}