@book{167498,
	author = {Palloff, Rena M. and Pratt, Keith},
	title = {Building learning communities in cyberspace},
	publisher = {Jossey-Bass Publishers},
	year = {c1999.},
	series = {The Jossey-Bass higher and adult education series},
	address = {San Francisco},
	edition = {1st ed.}
}